Help Desk

Langtech's remote operations center provides the ultimate solution for businesses that do not have the resources to attend to all technical employee requests. Staffed by experienced IT professionals who are supported by dedicated systems engineers or consultants, our helpdesk support is a cost effective solution that will improve the efficiency of your entire workforce. Langtech uses the latest remote access technology to ensure that we can provide very fast and efficient service to resolve technical issues quickly. If an issue cannot be solved remotely, then we can quickly dispatch one of our onsite technicians to make sure that your issues are addressed.

Procurement. Let Langtech's procurement desk help you avoid the headaches and complexities of ordering IT equipment and supplies.

Proactive Support. Langtech's help desk also provides proactive 24x7x365 maintenance and monitoring of your critical desktop and local/remote servers, so that we can help head off IT issues before they happen.

Full reporting. Our Helpdesk produces a monthly report which details calls made, actions undertaken, resolution times and escalated calls. This then forms part of a knowledge base, which assists our technical staff with the quick resolution of common issues, identifies potential network problems and user training and documentation requirements.