Managed Services
Polaris Managed Services takes the uncertainty and stress surrounding cost and quality out of your IT Support, allowing you to focus on what matters most: your business. How do we do that? We use our tools, industry best practices and combined experience to prevent the majority of problems *before* they occur. If you should ever have a problem, you and your employees will have access to our world class support - a dedicated, highly customer focused support team committed to providing you with the best possible experience. Unlimited remote support and unlimited onsite visits are also available.
Server & Desktop Management
Certified Network Engineers perform proactive best practice system checks on your servers and workstations to help ensure they remain healthy. Regular system maintenance is performed daily, weekly, and monthly. Critical system patch updates are performed on both servers and workstations. Key system services are monitored 24/7/365 and your support team is alerted when there are errors.
Polaris Managed Services
Proactive IT service at predictable prices. With attractive benefits at every level, we'll help you select the best one for your business.
| Features | Platinum | Gold | Silver | Basic |
| 24x7 Network monitoring |  |
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On Request |
| Proactive workstation and/or server alerting | |
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Not Available |
| Network maintenance check | |
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On Request |
| Daily Anti-Virus scan, check and update | |
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On Request |
| On-line access to tickets and invoices | |
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| Free disk space check | |
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On Request |
| Remote and on-site issue resolution during business hours | |
Reduced Rate | Reduced Rate | On Request |
| Check backup for restore ability in the event of failure | |
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On Request |
| Regularly scheduled Executive team meetings | |
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On Request |
| Emergency remote and on-site issue resolution | |
On Request | On Request | On Request |
| Vendor management | |
Reduced Rate | On Request | Not Available |
| Access to full service I.T. resources | |
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Polaris Live
Polaris Live is a hosted IT-as-a-service solution for businesses that want high performance and superior service but don't want the headaches associated with maintaining internal servers. With Polaris Live, you have secured access to all your applications and data from any internet browser, so you can work from any location. Simply log into your web-based portal to manage all of your applications, data or email, and collaborate with co-workers in real time. And since all IT is run from a data center, disaster recovery and business continuity plans are part of the package. Polaris Live is the answer to a fully staffed in-house IT department without all the costs and overhead. With Polaris Live you will:
- Increase productivity ~ your office is anywhere you have Internet access
- Boost performance ~ disaster recovery and business continuity are included
- Reduce hardware costs ~ no more complex IT infrastructure to purchase and configure
- Help the earth ~ extend the life of your PC using a virtualized environment
- Improve security ~ multiple layers of intrusion detection protect your data
