When looking to outsource your network administration and support services, the best solution is almost always a combination of remote and on-site support. But to really leverage the skills of the support services, they need to be structured in a proactive manner. Just like planes, trains and the power grid, computer operating systems and the productivity applications that we all depend upon, such as email and Microsoft Office, need regular, proactive maintenance to help ensure they continue to operate with a minimum amount of downtime.

To provide you with managed, proactive maintenance that creates measurable results that exceed expectations, Langtech has developed a group of service product offerings. These are based upon our observations over the last 10 years of what works and what doesn’t when it comes to managing a network properly.

Our remote and onsite proactive support packages include:

• Weekly/monthly remote server monitoring by highly skilled and Industry certified Network Engineers that includes:
• Active monitoring of business-critical applications, such as email/groupware, document management and backup systems.
• Remote installation of tested and approved critical updates and patches.
• Emergency virus-definition updates to stay ahead of wildfire virus outbreaks.
• Analysis of critical system logs to help stay ahead of problems before they happen.
• Firewall log analysis to uncover external and internal threats to network security.
• Usage analysis to help you develop clearer budgetary objectives when planning capital upgrades.
• 24/7 automated monitoring of:
• Critical server services (DNS, DHCP, SMTP, WINS, VPN and Backups).
• Critical Server hardware components (CPUs, RAID Arrays, power supplies, backup batteries).
• Key network traffic points (routers, firewalls and intelligent switches).