ABOUT LANGTECH
Headquartered in the heart of San Francisco, our 25 years of systems experience and e-business expertise combined with an intense focus on customer service put us ahead of the crowd as a fully integrated solutions partner in managed services, cloud computing, virtualization, custom software, complex projects, and local, on-site support. Join the Langtech team and share your experience and creativity to help our clients leverage the latest in cloud and mobile technologies.
Job Description
The Day-to-Day
What You'll Do
-
Provide user support to a wide variety of clients
-
Build and maintain relationships with clients
-
Identify problem areas and work with the Langtech team to provide the best solution possible for the client
-
Communicate and fully explain resolutions to clients across all technical skill levels
-
Juggle multiple clients and projects
-
Work as part of the Langtech team to find creative and out-of-the-box solutions to problems
-
Maintain proper client network documentation
Qualifications
Who You Are
Required Qualifications
-
3-5 years of experience as support engineer
-
Knowledge of and troubleshooting experience for all Microsoft products
-
Some network troubleshooting and configuration experience
-
Vendor escalation experience
-
Desire for ongoing hardware/software training and certifications
Preferred Skills
-
Computer networking experience with Mac OSX
-
Experience with implementing and managing spam filtering products
-
Support experience with virtualization platforms like VMware and Hyper V
-
Amazon Web Services experience
-
Experience configuring and implementing Cisco, Sonicwall, Dell switches, routers and firewalls