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San Francisco (Hybrid)

Mid-Level Support Engineer

This position will primarily provide user support to our clients in San Francisco and the surrounding areas, both remotely and on-site.

ABOUT LANGTECH

Headquartered in the heart of San Francisco, our 25 years of systems experience and e-business expertise combined with an intense focus on customer service put us ahead of the crowd as a fully integrated solutions partner in managed services, cloud computing, virtualization, custom software, complex projects, and local, on-site support. Join the Langtech team and share your experience and creativity to help our clients leverage the latest in cloud and mobile technologies.

Job Description

The Day-to-Day

​What You'll Do

  • Provide user support to a wide variety of clients 

  • Build and maintain relationships with clients 

  • Identify problem areas and work with the Langtech team to provide the best solution possible for the client 

  • Communicate and fully explain resolutions to clients across all technical skill levels 

  • Juggle multiple clients and projects 

  • Work as part of the Langtech team to find creative and out-of-the-box solutions to problems 

  • Maintain proper client network documentation

Qualifications

Who You Are

Required Qualifications​

  • 3-5 years of experience as support engineer 

  • Knowledge of and troubleshooting experience for all Microsoft products

  • Some network troubleshooting and configuration experience 

  • Vendor escalation experience

  • Desire for ongoing hardware/software training and certifications

 

Preferred Skills ​

  • Computer networking experience with Mac OSX

  • Experience with implementing and managing spam filtering products 

  • Support experience with virtualization platforms like VMware and Hyper V 

  • Amazon Web Services experience 

  • Experience configuring and implementing Cisco, Sonicwall, Dell switches, routers and firewalls

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