ABOUT LANGTECH
Headquartered in the heart of San Francisco, our 25 years of systems experience and e-business expertise combined with an intense focus on customer service put us ahead of the crowd as a fully integrated solutions partner in managed services, cloud computing, virtualization, custom software, complex projects, and local, on-site support. Join the Langtech team and share your experience and creativity to help our clients leverage the latest in cloud and mobile technologies.
Job Description
The Day-to-Day
What You'll Do
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Provide user support to a wide variety of clients, both remotely and on-site
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Build and maintain relationships with clients
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Identify problem areas and work with our team to provide the best solution possible for the client
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Communicate and fully explain resolutions to clients across all technical skill levels
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Juggle multiple clients and projects
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Stay informed with the latest changes in technology
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Offer input and constructive criticism to fellow colleagues
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Find creative and out-of-the-box solutions to problems with colleagues
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Maintain proper network documentation for clients
Qualifications
Who You Are
Required Qualifications
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Senior level troubleshooting skills both remote and in person
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Strong knowledge of and troubleshooting experience for all Microsoft products
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Networking (VPN configurations, firewall command line, NAT, vLANs)
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Initiative taker
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4+ years client facing experience
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Desire for ongoing hardware/software training and certifications
Preferred Skills
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Computer networking experience with Mac OSX
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Migration of on-premise services to the cloud
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Azure and Amazon Web Services deployment and management experience
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Senior level experience with Cisco products